FAQ

• How many pages can Captural photo book have?

  As of today, you can add as many as 157 pages including the cover. The minimum is 21 pages including the cover. If you choose less than 21 photos, you will still receive a book with 21 pages. Some pages will be empty in that case.

• What is the resolution of the printed photos in a photo book?

  We print in 200dpi, but the resolution can be higher depending the quality of your photos. 

• How can I add more pages to my photo book?

  You can add up to 156 pages plus the cover by tapping on the edit button and then on ‘insert double page’

• What is the size of the photo books?

  We currently offer one photo book format. It is square 20×20 cm. The thickness of the spine depends on the number of pages.

  • 20 – 64 pages – 8 mm spine
  • 66 – 88 pages – 10 mm spine
  • 90 – 120 pages – 12 mm spine
  • 122 – 156 pages – 14 mm spine
• What is the paper quality of Captural photo books?

  We use best paper quality for your photos. They are printed on anti-scratch matt photo finish paper (170 gsm silk for text block and 200 gsm silk for cover). For the printing we use a high-quality digital printing process.

• Where can I change my personal data?

  You can change your personal data in the app directly. Go to Settings – choose User Account – and edit the necessary fields.

• Do I need a password to login?

  No, you don’t need to create a special password. You can log in with your Apple ID. However, for the Apple ID you need a password. Please check with Apple.

• How to make the photo full-page
• What happens with my personal data and photos?

  Personal data includes any data that is relevant to you personally, e.g. name, address, e-mail addresses, user behaviour. We process your personal data whilst observing any applicable data protection regulations, with particular reference to the Swiss Data Protection Act and any other applicable international and national laws pertaining to the processing of personal data. Read more in the Privacy Policy sesion on our website https://captural.com/privacy-policy/

• How can I delete my account?

  Go to Profile – choose User Account and tap on the bottom “Delete account”.

• How can I delete my draft?

  Tap on the draft, long press and then tap “Delete”.

• How much does the shipping cost?

  4.95 EUR for Europe.

• Can I track my order?

  To keep the costs down we do not offer tracked shipping of the Captural photo books. However you will get notified when your photo book was printed and made ready for shipment.

• When will I get my order?

  It usually takes up to 8 days for your photo book to arrive. The production of a photo book is done in 3 business days and then UPS shipping standard usually takes 5 business days.

• My order has not arrived in 8 days, what shall I do?

  Please contact us using the following email address: hello@captural.com and indicate your Order Number.

• The photo book arrived damaged, what should I do?

  In case your photo books arrived damaged – please contact us: hello@captural.com and indicate your Order Number.

• Can I reorder a photo book that has already been printed and sent to me?

  It is not possible yet, but we are working on it. If you would like to have such a feature – please feel free to contact us.

• Can I order a photo book for someone else?

  Of course, Captural photo books are great gifts! In the “Order” section add the shipping address of the person you would like to send the book to and you are all set!

• How can I cancel my order?

  Please contact us on hello@captural.com with your Order Number within one hour and during our business hours (08:00 – 18:00 CET). We might be able to cancel your order.

• Can I get a discount on my order?

  Please feel free to subscribe to our newsletter to get notified about the upcoming offers and discounts!

• Will I have to pay taxes on top?

  No, the VAT is already included in the price of your order.

• Can I order several photo books?

  Of course, you can place up to 5 photo books in one order. In the “Order” section there is an option to increase or decrease the quantity of the photo books.

• What are possible payment methods?

  Apple Pay and credit card: VISA, Mastercard, American Express.

• How can I create a photo book with Captural?

  After opening the app and having allowed Captural to access all of your photos, tap the button “Create Photo Book”, then select photos by tapping on those you would like to use. On the bottom right you can tap the button “search” and make use of our filters (by time and objects) or access your own albums to easily find the photos from your gallery. In the next step you can arrange the photos in your photo book and select a theme (leave it neutral (white) or make the photo book colorful). Name your photo book by tapping on the cover and then tap the “Order” icon. Add your shipping address, payment method and click “Order”.

• Can I change the background color on the photos in my photo book?

  Yes you can! In your photo book tap the button “Change” and choose a colorful theme. You can try our 5 pre-designed themes and decide which you like the most. You can also change the background color of the individual pages of your photo book by tapping on a page you want to color and then on the color bucket icon.

• How can I add audio recordings to my photo book?

  In your photo book you can add voice memos to any photo (including the cover picture) by clicking on the page itself and then tapping the microphone icon. Tap and hold to record your personal message (up to 10 seconds). The photos with voice memos will be marked in the photo book. You can always delete or record a new memo.

• Can I add text or emojis to photos in the photo book?

  Not yet but if you would like to have this feature – please let us know by contacting us.

• How do I change the language used in the app?

  The app displays the language set initially for your device. To change the language – open the Settings, tap “General”, then “Language & Region” and follow the instructions.

• I have general feedback and some suggestions on how to improve the app. Is it possible to share my feedback with Captural?

  We would love and appreciate that! Please feel free to share your thoughts and ideas by contacting us: hello@captural.com.

• Is Captural App free?

  Captural App is free of charge to download, there are no subscription fees.

• Does anyone look at my photos during they’re being processed and printed?

  Captural performs randomised checks to guarantee that the quality of the print is of the highest standard and that the content of the print is legal and decent. Please be aware that if your print is found to contain indecent or illegal material we have to report it to the relevant authorities.